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Université de Fribourg

Twenty-seven Years of Service Research : a Literature Review and Research Agenda

Furrer, Olivier ; Yu Kerguignas, Jie ; Delcourt, Cécile ; Gremler, Dwayne D.

In: Journal of Services Marketing, 2020, vol. 34, no. 3, p. 299-316

Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider...

Université de Fribourg

A Political Leader's Image in Public Diplomacy and Nation Branding : The Impact of Competence, Charisma, Integrity, and Gender

Ingenhoff, Diana ; Klein, Susanne

In: International Journal of Communication, 2018, vol. 12, p. 4507-4532

Although country image and its potential spillover effects are central research topics in international public relations and public diplomacy, there is a lack of research regarding the effect that political leaders’ images have on those of their home countries. Previous research does indicate that a political leader might be highly influential in terms of attracting benefits for their...

Université de Fribourg

The Relationships Between Culture and Behavioral Intentions Toward Services

Liu, Ben Shaw-Ching ; Furrer, Olivier ; Sudharshan, D.

In: Journal of Service Research, 2001, vol. 4, no. 2, p. 118-129

Some recent studies have shown that culture influences how consumers perceive service quality. Others have shown the relationship between perceived service quality and behavioral intentions. In this article, the authors study how culture influences behavioral intentions toward services on the basis of services marketing and cross-cultural psychology literature. They tested and found that...

Université de Fribourg

It Takes Two : Instrumenting the Interaction between In-Memory Databases and Solid-State Drives

Lerner, Alberto ; Kwak, Jaewook ; Lee, Sangjin ; Park, Kibin ; Song, Yong Ho ; Cudré-Mauroux, Philippe

In: CIDR 2020, 10th Conference on Innovative Data Systems Research, Amsterdam, The Netherlands, January 12-15, 2020, Online Proceedings, 2020, p. 1-8

In-memory databases rely on non-volatile storage devices for services such as durability and recovery. SSDs can provide the high-performance these services require. When performance problems occur, however, SSDs offer no mechanism to help analyze them. The only alternative is to instrument the database side of the problem and conjecture about what might be the cause of performance...

Università della Svizzera italiana

Economic complexity and international market : How do they matter in the national dynamics?

Maggi, Federica ; Maggi, Rico (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2020 ; 2020ECO012.

This thesis contributes to the International Economics by considering how the openness of an economy and the linkages with other countries matter for the local economic growth. The first strength and the fil rouge of this study is the use of the economic complexity as a measure to identify the strategic sectors that generate larger spillovers and benefits to the economy. Secondly, the use of...

Université de Fribourg

Scientists’ warning on invasive alien species

Pyšek, Petr ; Hulme, Philip E. ; Simberloff, Dan ; Bacher, Sven ; Blackburn, Tim M. ; Carlton, James T. ; Dawson, Wayne ; Essl, Franz ; Foxcroft, Llewellyn C. ; Genovesi, Piero ; Jeschke, Jonathan M. ; Kühn, Ingolf ; Liebhold, Andrew M. ; Mandrak, Nicholas E. ; Meyerson, Laura A. ; Pauchard, Aníbal ; Pergl, Jan ; Roy, Helen E. ; Seebens, Hanno ; Kleunen, Mark ; Vilà, Montserrat ; Wingfield, Michael J. ; Richardson, David M.

In: Biological Reviews, 2020, p. brv.12627

Biological invasions are a global consequence of an increasingly connected world and the rise in human population size. The numbers of invasive alien species – the subset of alien species that spread widely in areas where they are not native, affecting the environment or human livelihoods – are increasing. Synergies with other global changes are exacerbating current invasions and...