In: Journal of Financial Services Marketing, 2018, vol. 23, p. 234-243
This study focuses on the development of a customer experience ecosystem during a journey which is embedded in meso- and macro-layers. Using the critical incident technique, the author collected in-depth interview data from bank customers in Switzerland and Iran to empirically study this ecosystem, including customer– company interaction in the micro-layer and social context of the...
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In: i-com, 2017, vol. 16, no. 1, p. 23-33
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Mémoire de bachelor : Haute école de gestion de Genève, 2020 ; TDIBM 99.
Banking history demonstrates that the banking sector and its banks have evolved over time by offering new products and services and adopting new technologies. The arising of newcomers such as FinTech or other non-financial institutions on the market are driving revenues and margins down and make it more challenging for companies to succeed. One is unsure about how far those new technologies...
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Thèse de doctorat : Università della Svizzera italiana, 2020 ; 2020INFO019.
Deep neural networks learn representations of data to facilitate problem-solving in their respective domains. However, they struggle to acquire a structured representation based on more symbolic entities, which are commonly understood as core abstractions central to human capacity for generalization. This dissertation studies this issue for visual reasoning tasks. Inspired by how humans solve...
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In: Electronic Markets, 2014, vol. 24, no. 1, p. 5-17
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In: Requirements Engineering, 2009, vol. 14, no. 4, p. 269-287
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In: Natural Hazards, 2009, vol. 50, no. 3, p. 497-518
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In: Business & Information Systems Engineering, 2012, vol. 4, no. 6, p. 347-361
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In: Automated Software Engineering, 2013, vol. 20, no. 3, p. 463-496
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In: International Journal on Software Tools for Technology Transfer, 2011, vol. 13, no. 2, p. 167-179
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