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Université de Fribourg

Twenty-seven Years of Service Research : a Literature Review and Research Agenda

Furrer, Olivier ; Yu Kerguignas, Jie ; Delcourt, Cécile ; Gremler, Dwayne D.

In: Journal of Services Marketing, 2020, vol. 34, no. 3, p. 299-316

Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider...

Consortium of Swiss Academic Libraries

Enhancing patients' autonomy by involving them in research ethics committees

Rakic, Milenko ; Dittrich, Tolga ; Elger, Bernice S. ; Shaw, David

In: International Journal for Quality in Health Care, 2017, vol. 29, no. 7, p. 896-900

Consortium of Swiss Academic Libraries

Justice for climate loss and damage

Wallimann-Helmer, Ivo

In: Climatic Change, 2015, vol. 133, no. 3, p. 469-480

Consortium of Swiss Academic Libraries

Empirical Methods in Animal Ethics

Persson, Kirsten ; Shaw, David

In: Journal of Agricultural and Environmental Ethics, 2015, vol. 28, no. 5, p. 853-866

Consortium of Swiss Academic Libraries

Special issue: Ethical finance and governance. Introduction

Sahut, Jean-Michel ; Switzer, Lorne

In: Journal of Management & Governance, 2015, vol. 19, no. 2, p. 255-257