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Consortium of Swiss Academic Libraries

Infant psychiatric disorders

Bolten, Margarete

In: European Child & Adolescent Psychiatry, 2013, vol. 22, p. 69-74

Consortium of Swiss Academic Libraries

Emotional Postures for the Humanoid-Robot Nao

Erden, Mustafa

In: International Journal of Social Robotics, 2013, vol. 5, no. 4, p. 441-456

Université de Fribourg

Twenty-seven Years of Service Research : a Literature Review and Research Agenda

Furrer, Olivier ; Yu Kerguignas, Jie ; Delcourt, Cécile ; Gremler, Dwayne D.

In: Journal of Services Marketing, 2020, vol. 34, no. 3, p. 299-316

Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider...