Thèse de doctorat : Università della Svizzera italiana, 2011 ; 2011INFO011.
Many if not most computer systems are used by human users. The performance of such interactive systems ultimately affects those users. Thus, when measuring, understanding, and improving system performance, it makes sense to consider the human user's perspective. Essentially, the performance of interactive applications is determined by the perceptible lag in handling user requests. So, when...
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