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Mandatory communication skills training for oncologists: enforcement does not substantially impact satisfaction

Bourquin, Céline ; Stiefel, Friedrich ; Bernhard, Jürg ; Bianchi Micheli, Gabriella ; Dietrich, Liselotte ; Hürny, Christoph ; Wössmer, Brigitta ; Kiss, Alexander

In: Supportive Care in Cancer, 2014, vol. 22, no. 10, p. 2611-2614

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    Titre
    • Mandatory communication skills training for oncologists: enforcement does not substantially impact satisfaction
    Auteur
    • Bourquin, Céline. Psychiatric Liaison Service, Lausanne University Hospital, Bugnon 44, 1011, Lausanne, Switzerland
    • Stiefel, Friedrich. Psychiatric Liaison Service, Lausanne University Hospital, Bugnon 44, 1011, Lausanne, Switzerland
    • Bernhard, Jürg. Department of Medical Oncology, Bern University Hospital, Bern, Switzerland
    • Bianchi Micheli, Gabriella. Service of Psychiatry and Medical Psychology, Lugano, Switzerland
    • Dietrich, Liselotte. Herisau, Switzerland
    • Hürny, Christoph. Geriatric Clinic, St. Gallen, Switzerland
    • Wössmer, Brigitta. Psychosomatic Division, Department of Internal Medicine, Basel University Hospital, Basel, Switzerland
    • Kiss, Alexander. Psychosomatic Division, Department of Internal Medicine, Basel University Hospital, Basel, Switzerland
    Type de document
    • Postprint
    Langue
    • Inglese
    Publié dans
    • Supportive Care in Cancer, 2014, vol. 22, no. 10, p. 2611-2614. Springer Berlin Heidelberg
    Autre version électronique
    Identifiant OAI-PMH
    • oai:doc.rero.ch:325578
    Summary
    Purpose: Even though there is evidence that both patients and oncology clinicians are affected by the quality of communication and that communication skills can be effectively trained, so-called Communication Skills Trainings (CSTs) remain heterogeneously implemented. Methods: A systematic evaluation of the level of satisfaction of oncologists with the Swiss CST before (2000-2005) and after (2006-2012) it became mandatory. Results: Levels of satisfaction with the CST were high, and satisfaction of physicians participating on a voluntary or mandatory basis did not significantly differ for the majority of the items. Conclusions: The evaluation of physicians' satisfaction over the years and after introduction of mandatory training supports recommendations for generalized implementation of CST and mandatory training for medical oncologists.