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Service specification and service compliance: How to consider the responsibility dimension?

Khadraoui, Abdelaziz ; Feltus, Christophe

In: Journal of Service Science Research, 2012, vol. 4, no. 1, p. 123-142

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    Titre
    • Service specification and service compliance: How to consider the responsibility dimension?
    Auteur
    • Khadraoui, Abdelaziz. Institute of Services Science, Centre Universitaire d'Informatique, University of Geneva, Geneva, Switzerland
    • Feltus, Christophe. Public Research Center Henri Tudor, Luxembourg-Kirchberg, Luxembourg
    Type de document
    • Postprint
    Langue
    • Anglais
    Publié dans
    • Journal of Service Science Research, 2012, vol. 4, no. 1, p. 123-142. The Society of Service Science
    Autre version électronique
    Identifiant OAI-PMH
    • oai:doc.rero.ch:318688
    Summary
    Service engineering is a huge research topic that addresses the specification, the compliance and the sharing of business and IT services across companies, institutions or governmental organizations. Despite many advantages of working with the services, the guarantee of service compliance and management of the service overlaps by the stakeholders remains challenging. The objective of this document is to present a methodological approach in order to specify the links between the organizational layer and the informational layer of services. Therefore our research has focused on clarifying the responsibility dimension of the stakeholders involved in those services. The proposed approach is illustrated with an example in the context of sensitive data exchange between stakeholders from the healthcare domain