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Haute école de gestion de Genève

Introducing an e-marketplace and phygital store to the Swiss market : the key success factors for the fashion industry in Switzerland

Mustajbasic, Andrea ; Bélanger, Josée (Dir.)

Mémoire de bachelor : Haute école de gestion de Genève, 2018 ; TDEE 371.

The development of technology and expansion of easy internet-access has impacted customers’ lifestyles and purchasing behavior. The fast-changing digital environment has disrupted the customer journey and thus created new business models in retail. Yet neither online shopping nor offline stores are meeting customers’ needs nowadays. This paper initiates the study by defining the two key terms...