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Université de Fribourg

Passing-by 'Ca va?' checks in clinic corridors

González-Martínez, Esther ; Bangerter, Adrian ; Lê Van, Kim

In: Semiotica, 2017, vol. 215, p. 1-42

We have conducted a video-based field study on work interactions between staff members in the corridors of a hospital outpatient clinic in the French-speaking part of Switzerland. In this paper, we examine a specific mobile interactional configuration: passing-by interactions in which staff members get involved as they walk following close and parallel trajectories going in opposite...

Université de Neuchâtel

Managing perturbations during handover meetings : a joint activity framework

Mayor, Eric ; Bangerter, Adrian

In: Nursing Open, 2015, vol. 2, no. 3, p. 130-140

Aim To document the prevalence of perturbations of handover meetings and understand how nurses manage temporal, physical and social meeting boundaries in response to perturbations. Background Handovers are joint activities performed collaboratively by participating nurses. Perturbations of handover are frequent and may potentially threaten continuity of care....

Université de Neuchâtel

Flexible Coordination of Stationary and Mobile Conversations with Gaze : Resource Allocation among Multiple Joint Activities

Mayor, Eric ; Bangerter, Adrian

In: Frontiers in psychology, 2016, vol. 7, no. art. 1582, p. 1-10

Gaze is instrumental in coordinating face-to-face social interactions. But little is known about gaze use when social interactions co-occur with other joint activities. We investigated the case of walking while talking. We assessed how gaze gets allocated among various targets in mobile conversations, whether allocation of gaze to other targets affects conversational coordination, and whether...

Université de Neuchâtel

Disfluent Responses to Job Interview Questions and What They Entail

Brosy, Julie ; Bangerter, Adrian ; Mayor, Eric

In: Discourse Processes, 2016, vol. 53, p. 371-391

Conversation is governed by expectations of timely responding. Violations of these expectations are grounds for inference by other participants. These inferences may be at odds with identities respondents try to project. In job interviews, candidates’ responses are used to make hiring decisions. Candidates trade off between (1) delaying response initiation to search for an appropriate response...

Université de Neuchâtel

Storytelling in the Selection Interview? How Applicants Respond to Past Behavior Questions

Bangerter, Adrian ; Corvalan, Paloma ; Cavin, Charlotte

In: Journal of Business and Psychology, 2014, vol. 29, no. 4, p. 593–604

Purpose Increased use of past behavior questions makes it important to understand applicants’ responses. Past behavior questions are designed to elicit stories from applicants. Four research questions were addressed: How do applicants respond to past behavior questions, in particular, how frequent are stories? When applicants produce stories, what narrative elements do they contain? Is...

Université de Neuchâtel

Hospital staff corridor conversations : work in passing

González-Martínez, Esther ; Bangerter, Adrian ; Lê Van, Kim ; Navarro, Cécile

In: Journal of Advanced Nursing, 2016, vol. 72, no. 3, p. 521-532

Aims: First, to document the prevalence of corridor occupations and conversations among the staff of a hospital clinic, and their main features. Second, to examine the activities accomplished through corridor conversations and their interactional organization. Background: Despite extensive research on mobility in hospital work, we still know fairly little about the prevalence...

Université de Neuchâtel

Attitudes of coaches towards the use of computer-based technology in coaching

Otte, Sebastian ; Bangerter, Adrian ; Britsch, Mirjam ; Wüthrich, Urs

In: Published in Consulting Psychology Journal: Practice and Research, 2014, vol. 66, no. 1, p. 38-52

Coaching has become a widespread development practice. From executives to private individuals, people seek for help from professional coaches to achieve their goals. Computer technology might make coaching practice more efficient and more accessible. Parts of the coaching process could be automated and face-to-face sessions replaced by Web-based communication. However, coaches and clients might...

Université de Neuchâtel

Reported Speech in Conversational Storytelling During Nursing Shift Handover Meetings

Bangerter, Adrian ; Mayor, Eric ; Pekarek Doehler, Simona

In: Discourse Processes, 2011, vol. 48, no. 3, p. 183-210

Shift handovers in nursing units involve formal transmission of information and informal conversation about non-routine events. Informal conversation often involves telling stories. Direct reported speech (DRS) was studied in handover storytelling in two nursing care units. The study goal is to contribute to a better understanding of conversation in handover and use of DRS in storytelling in...