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Haute école de gestion de Genève

A control system designed to address the intangible nature of service risks : Cahier de recherche

Dubosson, Magali ; Fragnière, Emmanuel ; Milliet, Bernard

Due to the intangible nature of services, classical control approaches might not provide the relevant safeguards to enable the service company to reach its objectives. Typically, services results from an experience whose value and quality are complex to measure. Additional difficulties arise when the monitoring of risks is implemented in management information systems. Indeed, assuming that most...

Haute école de gestion de Genève

Rapport d'enquête préliminaire : Dessine-moi un service ! Entreprises et administrations : comment concevoir et valoriser vos services : Cahier de recherche

Catenazzo, Giuseppe ; Fragnière, Emmanuel ; Hugentobler, Patricia ; Tuberosa, Jean

We have conducted a survey research to measure the perception of Geneva working population regarding the importance of know-how and work experience in service production. The sample size is 678. Main findings indicate that know-how sharing is best made through day by day working and during meetings. Apparently, know-how makes each worker independent, however, knowledge management methods are...

Haute école de gestion de Genève

Consumers choices among alternative electricity programs in Geneva : an empirical analysis : Cahier de recherche

Weber, Sylvain ; Baranzini, Andrea ; Fragnière, Emmanuel

Services industriels de Genève (SIG) is the monopoly which delivers natural gas, water and electricity in the Geneva Canton. A few years ago, SIG offered to Geneva households 6 different types of electricity products from which households can choose. Those new electricity products differ in particular because of the origin of their production (natural gas, hydraulic, solar, asf) and of their...

Università della Svizzera italiana

Market discipline in banking regulation : theory and evidence from Switzerland

Facchinetti, Matteo ; Barone Adesi, Giovanni (Dir.) ; De Giorgi, Enrico (Codir.)

Thèse de doctorat : Università della Svizzera italiana, 2007 ; 2007ECO006.

In Switzerland, relatively little effort has been put into assessing the role and potential of market information and market discipline in banking regulation and supervision. This thesis represents the first attempt to address the issue in a comprehensive way. The first two papers explore to what degree the market disciplines Swiss banks, both directly and indirectly. The empirical results...

Università della Svizzera italiana

Motivating customers to develop and maintain a relationship with pharmacists : an application of a Stages of Change Model

Maniscalco, Chiara ; Brinberg, David (Dir.) ; Schulz, Peter (Codir.)

Thèse de doctorat : Università della Svizzera italiana, 2007 ; 2007COM005.

A consistent branch of research in health communication has been focused on the study of the pharmacist - patient relationship. In past decades, the pharmacist and his role in the health care setting has shifted from a product oriented approach, where the primary focus was the production and compound of medicines, to a more patient oriented approach, with main focus becoming the understanding and...

Haute école de gestion de Genève

The travel agent : delivering more value by becoming an operational risk manager : Cahier de recherche

Debély, Joëlle ; Dubosson, Magali ; Fragnière, Emmanuel

Travelers have to handle with various risks and uncertainties by themselves or they can ask a travel agent to act on their behalf in order to minimize and/or to solve them. We believe that the new nature of the activities that could be offered by the travel agencies would rather be a risk management service than just the retailing of prepackaged services. To address this problem of service...

Université de Neuchâtel

Seasoned equity offerings and their impact on the firm value

Jeanneret, Pierre ; Dubois, Michel (Dir.)

Thèse de doctorat : Université de Neuchâtel, 2003 ; 1714.

The literature about capital structure is very dense but this density does not lead to establish a clear relation between capital structure and firm value. The seminal work of Modigliani and Miller (1958) states that under perfect market conditions, the capital structure choices are irrelevant to the firm value. This proposition cannot hold when market frictions are introduced in the analysis....

Haute école de gestion de Genève

Feel it or measure it. Perceived vs measured noise in hedonic models : Cahier de recherche

Baranzini, Andrea ; Schaerer, Caroline ; Ramirez, José V. ; Thalmann, Philippe

The aim of this paper is to compare the use of scientific and perceived noise measures in a hedonic model framework. Although in theory the use of subjective variables is recommended, most of the empirical applications use scientific noise variables. Using three different databases, we are able to obtain a relative large sample of about 2 800 apartments located in Geneva, Switzerland. The sample...

Università della Svizzera italiana

Synchronizing multivariate financial time series

Audrino, Francesco ; Bühlmann, Peter

Prices or returns of financial assets are most often collected in local times of the trading markets. The need to synchronize multivariate time series of financial prices or returns is motivated by the fact that information continues to flow for closed markets while others are still open. We propose here a synchronization technique which takes this into account. Besides the nice interpretation...

Università della Svizzera italiana

Constrained nonparametric dependence with application in finance

Gagliardini, Patrick ; Barone-Adesi, Giovanni (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2003 ; 2003ECO002.

The developments of financial theory in the last decades have shown that one of the most fundamental topics in Finance is the specification of dependence between different risk variables. Empirical evidence on financial time series (such as returns, interest rates, or exchange rates) as well as recent developments in risk management (such as the analysis of dependence between default risks of...