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Université de Fribourg

Twenty-seven Years of Service Research : a Literature Review and Research Agenda

Furrer, Olivier ; Yu Kerguignas, Jie ; Delcourt, Cécile ; Gremler, Dwayne D.

In: Journal of Services Marketing, 2020, vol. 34, no. 3, p. 299-316

Purpose – The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider...

Université de Fribourg

Conceptualizing the Dialogical Structure of Mass Communication : a Comparison of the Dialogical Networks and Mediated Social Communication Approaches

Baumgartner, Antonia ; Fürst, Silke ; Schönhagen, Philomen

In: Discourse, Context & Media, 2021, vol. 44, p. 1-9

Theoretical contributions conceptualizing dialogical processes and structures of mass communication are scattered, hence different disciplines work on the same issues without uniting their potentials. The mediated social communication (MSC) approach developed by German communication scholars and the dialogical network (DN) approach informed by ethnomethodology and conversation analysis share...

Consortium of Swiss Academic Libraries

Call for reviews on global health challenges

Yap, Peiling ; Waiswa, Peter ; Berger, Anke ; Künzli, Nino

In: International Journal of Public Health, 2015, vol. 60, no. 7, p. 753-754

Consortium of Swiss Academic Libraries

Dynamical system theory of periodically collapsing bubbles

Yukalov, V. ; Yukalova, E. ; Sornette, D.

In: The European Physical Journal B, 2015, vol. 88, no. 7, p. 1-14