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Università della Svizzera italiana

Reframing as an argumentative competence in dispute mediation

Jermini-Martinez Soria, Chiara ; Greco, Sara (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2021 ; 2021COM005.

Dispute mediation is a dialogical and communicative process in which a neutral third party, a mediator, helps conflicting parties modifying the way in which they interact with each other so that they become able to co-construct a solution to their conflict that is mutually satisfactory. Mediators cannot impose solutions to the parties, yet they play a fundamental role in conflict resolutions...

Università della Svizzera italiana

Common ground in conflict mediation : an argumentative perspective

van Bijnen, Emma Suzanne ; Greco, Sara (Dir.) ; Adrian, Lin (Codir.)

Thèse de doctorat : Università della Svizzera italiana, 2020 ; 2020COM005.

Both in the field of argumentation and in studies on conflict mediation, sufficient common ground between parties in conflict is considered a prerequisite for reasonable and sustainable resolutions. Using a two-part structure, this doctoral dissertation focuses on how workplace mediators can broaden and strengthen the common ground between the parties through their communicative interventions....