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Enhancing customer experience in Geneva International Airport through Augmented Reality

Chappuis, Catherine ; Montandon, Nicolas (Dir.)

Mémoire de bachelor : Haute école de gestion de Genève, 2018 ; TDIBM 31.

Nowadays, airports are striving to offer a great customer experience within their infrastructure. Because of that, there is a need for airports around the world to diversify their revenue to offer the best infrastructure possible and accommodate the increasing growth of passengers travelling by air. Thus, airports are using technology to support their operations, to facilitate passengers’...