Università della Svizzera italiana

Argomentare per superare il conflitto : l'argomentazione nella mediazione

Greco Morasso, Sara

In: Sistemi intelligenti, 2012, vol. 3, p. 481-502

This paper sets out to analyze the role that argumentation may play in dispute resolution, in particular within the practice of dispute mediation. The focus is on the complex interplay of different argumentative discussions which are necessary for the parties to personally handle and possibly solve their conflict. This contribution focuses in particular on the mediator's role in a...

Università della Svizzera italiana

Gli ombudsman dei giornali come strumento di gestione della qualità giornalistica = Reader's representatives as instruments for management of journalism quality

Elia, Cristina ; Russ-Mohl, Stephan (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2007 ; 2007COM006.

Press ombudsmen are particularly visible in Anglo-Saxon countries and in Sweden, but they are also present in most European and Latin American countries. Many studies have been conducted to understand the origins, the role and the effectiveness of Anglo-Saxon ombudsmen but not much was known about ombudsmen active in the rest of the world. On the occasion of the function's 40th anniversary - the...