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Haute école de gestion de Genève

Do travel agencies provide sufficient value to their clients ?

Catenazzo, Giuseppe ; Fragnière, Emmanuel

Airline commissions’ cuts and the use of Internet for reservations have severely affected Swiss travel agencies. To survive, travel agents are redesigning their job as to become travel consultants. However, customers are not willing to pay for the service provided and current fees are not representative of its perceived value. We have designed a theatre-based experiment to discover the...

Haute école de gestion de Genève

Making sense of unstructured memory dumps from cell phones : cahier de recherche

Billard, David ; Hauri, Rolf

This paper presents an alternative to traditional file carving, targeted to cell phone forensics. The proposed algorithm processes the cell phone memory dump thanks to a previous partial knowledge of the content of the regular files present in the memory dump. The memory dump is decomposed into elementary parts, each part classified according to the file type it is supposed to belong to, and...

Haute école de gestion de Genève

Elements of perception regarding sustainable development in Geneva : cahier de recherche

CATENAZZO, Giuseppe ; D'URSO, Jennifer ; FRAGNIERE, Emmanuel

Environmental preservation, economic growth and related topics that have an impact on Earth are becoming more and more important today. Worldwide, there’s a call for a deep involvement in favour of sustainable development. Pursuing sustainable development objectives needs day-by-day commitment from all the society actors: governments, industries and individuals. Among them, individuals play a...

Haute école de gestion de Genève

Wage inequality and segregation between native and immigrant workers in Switzerland : evidence using matched employee-employer data : cahier de recherche

Ramirez, José ; Müller, Tobias

This paper focuses on the empirical analysis of wage inequality and segregation between immigrants and natives in the workplace. Our approach accounts for the interaction between skill level and immigration status (work permit). First, we calculate exposure rates in order to analyze segregation at the firm level along these two dimensions. Second, we examine the role of segregation in the...

Haute école de gestion de Genève

Where and how do Swiss and foreigners live ? : segregation in the Geneva and Zurich housing markets : Cahier de recherche

Schaerer, Caroline ; Baranzini, Andrea

In this paper, we measure with a series of standard indicators the degree of residential segregation of the Swiss and foreign population in the urban canton of Geneva and the city of Zurich. We show that there is relatively little segregation, but that the education level (as a proxy for the socio-economic status) should be taken into account. We also compare the quality of the dwellings and...

Haute école de gestion de Genève

Luxury e-services at the pre- and after-sales stages of the decision making process : watch, car, art and travel blog analysis : Cahier de recherche

Broillet, Alexandra ; Dubosson, Magali

Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of the purchasing process in this industry. As we are just at the beginning of the e-commerce area in the...

Haute école de gestion de Genève

Influences of public ecological awareness and price on potable water consumption in the Geneva area : Cahier de recherche

Catenazzo, Giuseppe ; D'Urso, Jennifer ; Fragnière, Emmanuel ; Tuberosa, Jean

The specific attitudes and behaviours of individuals of a given society must be properly understood in order to develop adequate and relevant public policies regarding water consumption. We have conducted a survey research in order to measure the perception of the Geneva population regarding main social aspects of water consumption. We collected 907 valid questionnaires. In particular, we wanted...