Haute Ecole de Gestion & Tourisme

Crisis management strategy for a small adventure tour operator specialised in Madagascar

Voide, Cindy ; Wilk, Rolf (Dir.)

Mémoire de bachelor : Haute Ecole de Gestion & Tourisme, 2016.

This paper intends to explore ways a small tour operator specialised in Madagascar can prepare itself for a crisis and how it can manage one most efficiently by its own means. In order to do so, interviews with professionals working for tour operators have been carried out to gather qualitative data about their practices. In addition to this, a couple of experts in this field of crisis...

Università della Svizzera italiana

eLearning courses about national tourism destinations : destination management organizations’ offers and travel agents’ perceptions and motivations

Kalbaska, Nadzeya ; Cantoni, Lorenzo (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2013 ; COM2013010.

A broad number of studies have been undertaken so far both by the academic research and by industry communities on the use of the internet for educational purposes. However, very limited research has been done previously on the use of Information and Communication Technologies (ICTs) as educational and training modes within the hospitality and tourism field. Travel agent training,...