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Gli ombudsman dei giornali come strumento di gestione della qualità giornalistica = Reader's representatives as instruments for management of journalism quality

Elia, Cristina ; Russ-Mohl, Stephan (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2007 ; 2007COM006.

Press ombudsmen are particularly visible in Anglo-Saxon countries and in Sweden, but they are also present in most European and Latin American countries. Many studies have been conducted to understand the origins, the role and the effectiveness of Anglo-Saxon ombudsmen but not much was known about ombudsmen active in the rest of the world. On the occasion of the function's 40th anniversary - the...