Thèse de doctorat : Université de Fribourg, 2014 ; no. 1822.
As the use of the Internet proliferates, so does the amount of information available. With the introduction of Web 2.0, which includes users as content generators, finding relevant information is even more complex. To tackle this problem of information overload, a number of different techniques have been introduced, including search engines, Semantic Web, and recommender systems, among others....
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Thèse de doctorat : Université de Fribourg, 2013.
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Thèse de doctorat : Université de Fribourg, 2012 ; no. 1742.
Online reputation management deals with monitoring and influencing the online record of a person, an organization or a product. The Social Web offers increasingly simple ways to publish and disseminate personal or opinionated information, which can rapidly have a disastrous influence on the online reputation of some of the entities.This dissertation can be split into three parts: In the first...
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Thèse de doctorat : Université de Fribourg, 2010.
Der Gedanke der prozessorientierten Sicht reicht viele Jahrzente zurück, hat sich aber erst in jüngerer Zeit unter dem Gesichtspunkt von Kunden- und Resultatausrichtung, Qualitätssicherung, Supply Chain Management, Effizienzsteigerung und damit Wettbewerbsfähigkeit durchgesetzt. Der Wechsel von einer Aufbau- hin zu einer Prozessorganisation erfolgt initial im Entwurf und in der Umsetzung des...
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Thèse de doctorat : Université de Fribourg, 2008.
Intra-organizational knowledge transfer has attracted much attention of researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization’s capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, the effect of knowledge transfer on organizational performance still has not...
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Thèse de doctorat : Université de Fribourg, 2008.
Das heutige Gesundheitssystem wird von den vielen Akteuren, den komplexen Beziehungen, den anspruchsvollen Patienten sowie dem veränderten Gesundheitsbewusstsein geprägt. Medizinische Communication Centers können als zentraler Kontaktpunkt zwischen Gesundheitssystem und Bevölkerung dienen. Durch die verschiedenen angebotenen medizinischen Dienstleistungen und die permanente Erreichbarkeit...
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Thèse de doctorat : Université de Fribourg, 2008.
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Thèse de doctorat : Université de Fribourg, 2007.
The research stream on Website quality has evolved in recent years. Although several research issues have been addressed, there remain gaps in literature about the facilitators of Website as a brand. Therefore, the general purpose of this study is to identify, describe and analyze factors that have had an impact on customer awareness and loyalty to a Website. Based on the literature review, a...
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Thèse de doctorat : Université de Fribourg, 2006.
The software industry has become a key industry in many developing countries because of the application of information technology in business, manufacturing and many other sectors. Software development produces higher value addition compared to other industries with more skilled human resources. Software project management is an interesting issue of both researchers and managers. Software...
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Thèse de doctorat : Université de Fribourg, 2006.
Total quality management (TQM) and information technology (IT) have significantly impacted on most organizations. The objective of this study is to develop a conceptual framework for studying the critical dimensions of TQM and the support of IT application to TQM that can improve the organizational performance. The study then makes managerial recommendations for linking IT and TQM in business...
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