Università della Svizzera italiana

A framework for information overload research in organizations : insights from organization science, accounting, marketing, MIS, and related disciplines

Eppler, Martin J. ; Mengis, Jeanne

Based on literature from the domains of organization science, marketing, accounting, and management information systems, this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyses the contributions from the last thirty years to consolidate the existing...

Università della Svizzera italiana

Knowledge communication problems between experts and managers : an analysis of knowledge transfer in decision processes

Eppler, Martin J.

This article proposes a communication perspective on the problem of knowledge transfer between experts and managers in organizational decision making processes. We outline why this perspective is important and we show where and when knowledge communication matters. After an overview of typical knowledge communication situations in management, we define knowledge communication and differentiate it...

Università della Svizzera italiana

Knowledge visualization : towards a new discipline and its fields of application

Eppler, Martin J. ; Burkhard, Remo A.

In this paper, we establish the concept of knowledge visualization and review the state-of-theart in this emergent domain. We define the concept and differentiate it from information visualization. We describe select background disciplines and potential application fields. Various knowledge visualization types are distinguished and examples of their real-life application are provided and...

Università della Svizzera italiana

Understanding and managing knowledge-intensive conversations : an appreciative reading of the literature on conversations in organizations and an integrative approach for their management

Mengis, Jeanne ; Eppler, Martin J.

This article argues for the central role of conversations in knowledge-transformation processes in organizations. Given the importance attributed to conversations in the literature, but also the many conversational routines that often prevent knowledge creation and sharing, an integrative approach for managing knowledge-intensive conversations is needed. The article reviews the academic...