Università della Svizzera italiana

Destination online travel reviews : An argumentative and textual genre perspective

De Ascaniis, Silvia ; Cantoni, Lorenzo (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2013 ; 2013COM006.

Information and communication practices relating to tourism, as they occur in the frame of the so-called web 2.0, constitute a peculiar context where communicative interactions assume specific features. Prospective tourists face several challenges when making travel decisions because of the very nature of tourism products, which are intangible and perishable, and because of the extraordinary...