Università della Svizzera italiana

A process-based classification of knowledge maps and application examples

Eppler, Martin J.

In: Knowledge and process management, 2008, vol. 15, no. 1, p. 59-71

This article discusses pragmatic ways of classifying knowledge maps to give an overview of their application contexts and formats. In the article, we show where and how the term knowledge map has been previously used and what criteria must be met in a sound and useful knowledge map classification that can support knowledge management processes. Various classification principles are presented and...

Università della Svizzera italiana

Visual representations in knowledge management : framework and cases

Eppler, Martin J. ; Burkhard, Remo A.

In: Journal of knowledge management, 2007, vol. 11, no. 4, p. 112-122

The purpose of this article is to explore the potential of visualization for corporate knowledge management. The employed methodology consists of a taxonomy of visualization formats that are embedded in a conceptual framework to guide the application of visualization in knowledge management according to the type of knowledge that is visualized, the knowledge management objective, the target...

Università della Svizzera italiana

Making strategy work : a literature review on the factors influencing strategy implementation

Li, Yang ; Guohui, Sun ; Eppler, Martin J.

Although numerous studies acknowledge that strategies frequently fail not because of inadequate strategy formulation, but because of insufficient implementation, strategy implementation has received less research attention than strategy formulation. In this study, we review the factors that enable or impede effective strategy implementation, and survey the state-of-the-art in this domain. We...

Università della Svizzera italiana

Communicating with diagrams: how intuitive and cross-cultural are business graphics? : results of image sorting experiments with strategy students in the United Kingdom and China

Eppler, Martin J. ; Ge, Jianxin

This article reports on the results of an intercultural card sorting experiment with 104 students in Beijing and Cambridge to identify similarities and differences in the interpretation of visual business communication formats. The results show that English and Chinese strategy students differ dramatically in terms of their similarity and grouping decisions of business diagrams. The results...

Università della Svizzera italiana

Visual strategizing : the systematic use of visualization in the strategy process

Eppler, Martin J. ; Platts, Ken ; Kazancioglu, Emre

In this article, we examine the use of visual representations for the business strategy process (from strategic analysis and strategy development to strategic planning and implementation). Starting with a review of literature, we show that visualization can address many of the cognitive, social, and emotional challenges of the strategy process, if visualization is understood as a participatory...

Università della Svizzera italiana

Knowledge integration in face-to-face communication and the moderating effect of a collaborative visualization tool

Mengis, Jeanne ; Eppler, Martin J.

This paper sheds light on the communication process through which experts and decision makers integrate their domain specific knowledge in decision making situations and argues for the benefit of software-supported visualization of contributions. Understanding both decision making and knowledge integration as communicative processes, we present a short review of literature on the concept of...

Università della Svizzera italiana

A framework for information overload research in organizations : insights from organization science, accounting, marketing, MIS, and related disciplines

Eppler, Martin J. ; Mengis, Jeanne

Based on literature from the domains of organization science, marketing, accounting, and management information systems, this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyses the contributions from the last thirty years to consolidate the existing...

Università della Svizzera italiana

Knowledge visualization : towards a new discipline and its fields of application

Eppler, Martin J. ; Burkhard, Remo A.

In this paper, we establish the concept of knowledge visualization and review the state-of-theart in this emergent domain. We define the concept and differentiate it from information visualization. We describe select background disciplines and potential application fields. Various knowledge visualization types are distinguished and examples of their real-life application are provided and...

Università della Svizzera italiana

Understanding and managing knowledge-intensive conversations : an appreciative reading of the literature on conversations in organizations and an integrative approach for their management

Mengis, Jeanne ; Eppler, Martin J.

This article argues for the central role of conversations in knowledge-transformation processes in organizations. Given the importance attributed to conversations in the literature, but also the many conversational routines that often prevent knowledge creation and sharing, an integrative approach for managing knowledge-intensive conversations is needed. The article reviews the academic...