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Improving performance through linking IT ant TQM in Vietnamese organizations

Nguyen, Thuy Quynh Loan ; Meier, Andreas (Dir.) ; Widmer, Marino (Codir.)

Thèse de doctorat : Université de Fribourg, 2006.

Total quality management (TQM) and information technology (IT) have significantly impacted on most organizations. The objective of this study is to develop a conceptual framework for studying the critical dimensions of TQM and the support of IT application to TQM that can improve the organizational performance. The study then makes managerial recommendations for linking IT and TQM in business...