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Technology communication, from design to use : analysis of conflicts and possible mediation between technical approaches of design and situated practices of use within a well-defined institutional context

Salvioni, Carola ; Colombetti, Marco (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2010.

Starting from a trigger event - the poor use of a specific technology -, aim of the research is to analyze root cause/s of such a problem, considering not only evident difficulties as regarding usability issues, but also investigating deeper reasons including organizational, cultural and social factors. In particular, the analysis dwells on working practices and communicative interactions that...