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Haute école de gestion de Genève

SOCIO – MARKAL (SOMARKAL) : first modeling attempts in the Nyon residential and commercial sectors taking into account behavioral uncertainties

Cubizolle, Cédric ; Fragnière, Emmanuel ; Kanala, Roman ; Lavigne, Denis ; Moresino, Francesco ; Nguene, Gustave ; De Sousa, Alexandre

There is no doubt that the current century is an era of environmental awareness which will require meeting the growing demands by means of a set of generating technologies, while minimising Greenhouse Gas emissions. Provided that technologies alone could not solve the problem, we have integrated the sociological dimension, represented by the potentially powerful resource for energy conservation...

Haute école de gestion de Genève

Do travel agencies provide sufficient value to their clients ?

Catenazzo, Giuseppe ; Fragnière, Emmanuel

Airline commissions’ cuts and the use of Internet for reservations have severely affected Swiss travel agencies. To survive, travel agents are redesigning their job as to become travel consultants. However, customers are not willing to pay for the service provided and current fees are not representative of its perceived value. We have designed a theatre-based experiment to discover the...

Haute école de gestion de Genève

Influences of public ecological awareness and price on potable water consumption in the Geneva area : Cahier de recherche

Catenazzo, Giuseppe ; D'Urso, Jennifer ; Fragnière, Emmanuel ; Tuberosa, Jean

The specific attitudes and behaviours of individuals of a given society must be properly understood in order to develop adequate and relevant public policies regarding water consumption. We have conducted a survey research in order to measure the perception of the Geneva population regarding main social aspects of water consumption. We collected 907 valid questionnaires. In particular, we wanted...

Haute école de gestion de Genève

Attitudes regarding new enterprise risk and control regulations by the active population of the Geneva area : Cahier de recherche

Catenazzo, Giuseppe ; Fragnière, Emmanuel

Nowadays, professional bodies as well as public authorities are setting up new regulations and standards in order to deploy risk management approaches in the non-financial industries. For instance, Switzerland has recently introduced a new regulation on Internal control that forces most SMEs to implement an ICS (Internal Control System). However, introducing or dealing with new risk control...

Haute école de gestion de Genève

A control system designed to address the intangible nature of service risks : Cahier de recherche

Dubosson, Magali ; Fragnière, Emmanuel ; Milliet, Bernard

Due to the intangible nature of services, classical control approaches might not provide the relevant safeguards to enable the service company to reach its objectives. Typically, services results from an experience whose value and quality are complex to measure. Additional difficulties arise when the monitoring of risks is implemented in management information systems. Indeed, assuming that most...

Haute école de gestion de Genève

Rapport d'enquête préliminaire : Dessine-moi un service ! Entreprises et administrations : comment concevoir et valoriser vos services : Cahier de recherche

Catenazzo, Giuseppe ; Fragnière, Emmanuel ; Hugentobler, Patricia ; Tuberosa, Jean

Quelle est la valeur du savoir-faire, de l’expertise, dans la production de services à haute valeur ajoutée ? La HEG a conduit une enquête auprès de auprès de 678 personnes actives de la région genevoise afin de développer les sujets suivants :  Utilisation des langues étrangères : importance, langues les plus utilisées, situation d'emploi, fréquence d'emploi, facteurs...

Haute école de gestion de Genève

Optimizing the marriage market through the reallocation of partners : an application of the linear assignment model : Cahier de recherche

Vi Cao, Nguyen ; Fragnière, Emmanuel ; Gauthier, Jacques-Antoine ; Sapin, Marlène ; Widmer, Eric

La recherche montre que le succès d’un mariage dépend d’éléments objectifs tels que la différence d’âge, la culture ou le niveau d’éducations des conjoints. Cet article propose une approche mathématique du mariage pour former les couples dans le but de baisser le taux de divorce. L’étude est basée sur un échantillon représentatif et longitudinal de 1074 couples mariés ou...

Haute école de gestion de Genève

Consumers choices among alternative electricity programs in Geneva : an empirical analysis : Cahier de recherche

Weber, Sylvain ; Baranzini, Andrea ; Fragnière, Emmanuel

Services industriels de Genève (SIG) is the monopoly which delivers natural gas, water and electricity in the Geneva Canton. A few years ago, SIG offered to Geneva households 6 different types of electricity products from which households can choose. Those new electricity products differ in particular because of the origin of their production (natural gas, hydraulic, solar, asf) and of their...