Università della Svizzera italiana

Strategic uses of Facebook in Zika outbreak communication : implications for the crisis and emergency risk communication model

Lwin, May O. ; Lu, Jiahui ; Sheldenkar, Anita ; Schulz, Peter J.

In: International journal of environmental research and public health, 2018, vol. 15, no. 9, p. 1974

While social media has been increasingly used for communication of infectious disease outbreaks, little is known about how social media can improve strategic communication across various stages of the health crisis. The Crisis and Emergency Risk Communication Model (Reynolds CERC) outlines strategies across different crisis phases and can guide crisis communication on social...

Università della Svizzera italiana

Adding a temporal dimension to the analysis of argumentative discourse : justified reframing as a means of turning a single-issue discussion into a complex argumentative discussion

Greco, Sara ; Schär, Rebecca ; Pollaroli, Chiara ; Mercuri, Chiara

In: Discourse Studies, 2018, vol. 20, no. 6, p. 1-17

This paper seeks to extend existing models of argumentation by considering an important dimension of real-life argumentative discourse: how complex argumentative discussions evolve over time. We define a complex argumentative discussion as a multi-issue discussion, in which the different issues are interrelated in the form of a hierarchy. We claim that justified reframing might be used to...