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Integrating knowledge through communication : an analysis of expert-decision making interactions

Mengis, Jeanne ; Eppler, Martin (Dir.)

Thèse de doctorat : Università della Svizzera italiana, 2007 ; 2007COM001.

This thesis sheds light on the communication processes through which experts and decision makers integrate their domain specific knowledge in decision making. Understanding knowledge integration as a communicative process, the study analyzes the communicative challenges that are present when communicating expert knowledge across its disciplinary boundaries and discusses practices to overcome...

Knowledge integration in face-to-face communication and the moderating effect of a collaborative visualization tool

Mengis, Jeanne ; Eppler, Martin J.

This paper sheds light on the communication process through which experts and decision makers integrate their domain specific knowledge in decision making situations and argues for the benefit of software-supported visualization of contributions. Understanding both decision making and knowledge integration as communicative processes, we present a short review of literature on the concept of...

A framework for information overload research in organizations : insights from organization science, accounting, marketing, MIS, and related disciplines

Eppler, Martin J. ; Mengis, Jeanne

Based on literature from the domains of organization science, marketing, accounting, and management information systems, this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyses the contributions from the last thirty years to consolidate the existing...

Understanding and managing knowledge-intensive conversations : an appreciative reading of the literature on conversations in organizations and an integrative approach for their management

Mengis, Jeanne ; Eppler, Martin J.

This article argues for the central role of conversations in knowledge-transformation processes in organizations. Given the importance attributed to conversations in the literature, but also the many conversational routines that often prevent knowledge creation and sharing, an integrative approach for managing knowledge-intensive conversations is needed. The article reviews the academic...