Faculté des sciences économiques et sociales

Improving performance through linking IT ant TQM in Vietnamese organizations

Nguyen, Thuy Quynh Loan ; Meier, Andreas (Dir.) ; Widmer, Marino (Codir.)

Thèse de doctorat : Université de Fribourg, 2006.

Total quality management (TQM) and information technology (IT) have significantly impacted on most organizations. The objective of this study is to develop a conceptual framework for studying the critical dimensions of TQM and the support of IT application to TQM that can improve the organizational performance. The study then makes managerial recommendations for linking IT and TQM in business... Plus

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    Summary
    Total quality management (TQM) and information technology (IT) have significantly impacted on most organizations. The objective of this study is to develop a conceptual framework for studying the critical dimensions of TQM and the support of IT application to TQM that can improve the organizational performance. The study then makes managerial recommendations for linking IT and TQM in business strategies aiming at enhancing Vietnamese organizations’ performance. The study surveyed 146 Vietnamese organizations in Ho Chi Minh City (HCMC) and the suburban provinces of HCMC. The findings indicate that most dimensions of TQM are significantly correlated to the organizational performance. The critical dimensions of TQM are leadership, customer focus, employee involvement, information management, process management, continuous improvement, and supplier relationship. The findings also present that the support of IT application to the critical dimensions of TQM are significantly correlated to the organizational performance. This implies that pursuing TQM is a good way to improve the organizational performance. In addition, IT can be one of the effective means to improve TQM aiming at getting better performance. Thus, the organizations should use of IT as strategic tool for improving TQM. Moreover, the findings evaluate the practices of Vietnamese organizations about the seven dimensions of TQM and the support of IT application to their TQM. In general, the evaluation results are at an above average level. This means that Vietnamese organizations need to improve their activities relating quality management and to better integrate TQM and IT application.