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From Bureaucratic Administration to Network Administration? An Empirical Study on E-Government Focus on Catalonia

Welp, Yanina ; Urgell, Ferran ; Aibar, Eduard

In: Public Organization Review, 2007, vol. 7, no. 4, p. 299-316

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    Titre
    • From Bureaucratic Administration to Network Administration? An Empirical Study on E-Government Focus on Catalonia
    Auteur
    • Welp, Yanina. C2D-Research Centre on Direct Democracy, eDC-Electronic Democracy Centre, University of Zurich, ZDA-Zentrum für Demokratie Aarau, Villa Blumenhalde Küttigerstrasse 21, CH-5000, Aarau, Switzerland
    • Urgell, Ferran. IN3-Internet Interdisciplinary Institute, Catalonia Open University, Av. Canal Olimpic s/nParc Mediterrani de la Tecnologia, 08860, Castelldefels, Barcelona, Spain
    • Aibar, Eduard. IN3-Universitat Oberta de Catalunya, Av. Canal Olimpic s/n Parc Mediterrani de la Tecnologia, 08860, Castelldefels, Barcelona, Spain
    Type de document
    • Postprint
    Langue
    • Anglais
    Publié dans
    • Public Organization Review, 2007, vol. 7, no. 4, p. 299-316. Springer US; http://www.springer-ny.com
    Autre version électronique
    Identifiant OAI-PMH
    • oai:doc.rero.ch:311180
    Summary
    This article aims to (1) analyse the extent to which there is a movement from a Weberian bureaucratic administration towards a new organisational model that we call network-administration and (2) consider whether the premises of New Public Management (NPM) theory are present in this process of transformation. The study centres on the analysis of the channels for citizen attention and the processes of technological innovation around these channels carried out by the Catalonian Government. Our initial conclusions indicate that while there is a change in Public Administration (PA), this change is incremental and has several nuances: a slight evolution towards network-administration is observed as currently existing alongside the traditional hierarchical and compartmentalised bureaucracy. In parallel, the private sector is increasingly involved in a relationship that tends to be more controlled by the public sector. We should add that there is also a new emphasis being placed on the relationship with the citizen as a service-user