Faculté des lettres

The effects of heuristic rule training on operator performance in a simulated process control environment

Sauer, Jürgen ; Burkolter, Dina ; Kluge, Annette ; Ritzmann, Sandrina ; Schüler, Kerstin

In: Ergonomics, 2008, vol. 51, no. 7, p. 953-967

In complex work environments, the occurrence of novel system states represents a particular challenge for the design of training. This article is concerned with the use of heuristic rules to prepare operators for the management of unfamiliar fault states. An experiment was carried out to examine the effects of heuristic rule training on operator performance and system management behaviour. Plus

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    Summary
    In complex work environments, the occurrence of novel system states represents a particular challenge for the design of training. This article is concerned with the use of heuristic rules to prepare operators for the management of unfamiliar fault states. An experiment was carried out to examine the effects of heuristic rule training on operator performance and system management behaviour.