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The effects of heuristic rule training on operator performance in a simulated process control environment

Sauer, Jürgen ; Burkolter, Dina ; Kluge, Annette ; Ritzmann, Sandrina ; Schüler, Kerstin

In: Ergonomics, 2008, vol. 51, no. 7, p. 953-967

In complex work environments, the occurrence of novel system states represents a particular challenge for the design of training. This article is concerned with the use of heuristic rules to prepare operators for the management of unfamiliar fault states. An experiment was carried out to examine the effects of heuristic rule training on operator performance and system management behaviour. Plus

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    Titre
    • The effects of heuristic rule training on operator performance in a simulated process control environment
    Auteur
    • Sauer, Jürgen. Department of Psychology, University of Fribourg
    • Burkolter, Dina. Research Institute for Organizational Psychology, University of St. Gallen
    • Kluge, Annette. Research Institute for Organizational Psychology, University of St. Gallen
    • Ritzmann, Sandrina. Research Institute for Organizational Psychology, University of St. Gallen
    • Schüler, Kerstin. Research Institute for Organizational Psychology, University of St. Gallen
    Type de document
    • Postprint
    Date de publication
    • 2008
    Langue
    • Anglais
    Publié dans
    • Ergonomics, 2008, vol. 51, no. 7, p. 953-967
    Autre version électronique
    • Published version : DOI: 10.1080/00140130801915238
    Identifiant OAI-PMH
    • oai:doc.rero.ch:20110915105141-FY
    Numéro de soumission
    • 20110915105141-FY
    Summary
    In complex work environments, the occurrence of novel system states represents a particular challenge for the design of training. This article is concerned with the use of heuristic rules to prepare operators for the management of unfamiliar fault states. An experiment was carried out to examine the effects of heuristic rule training on operator performance and system management behaviour.