Facoltà di scienze della comunicazione

eLearning in tourism and hospitality : a map

Cantoni, Lorenzo ; Kalbaska, Nadzeya ; Inversini, Alessandro

In: Journal of hospitality, leisure, sport and tourism education, 2009, vol. 8, no. 2, p. 148 – 156

The impact of information and communication technologies (ICT) on tourism and hospitality industries has been widely recognized and investigated as a one of the major changes within the domains in the last decade: new ways of communicating with prospective tourists and new ways of purchasing products arisen are now part of the industries’ everyday life. Poor attention has been paid so far to... Plus

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    Summary
    The impact of information and communication technologies (ICT) on tourism and hospitality industries has been widely recognized and investigated as a one of the major changes within the domains in the last decade: new ways of communicating with prospective tourists and new ways of purchasing products arisen are now part of the industries’ everyday life. Poor attention has been paid so far to the role played by new media in education in these fields. There is a huge and growing interest in the practice of eLearning in different sectors of the industry. This research investigates the role of new media in education in the field of tourism and hospitality, harvesting online courses and categorizing them according to sub-domains in order to provide a clear overview of the field. Results may be considered as a first picture of the eLearning domain related to tourism.